| How can I access my VISA transaction history? |
| How can I check my accounts if I don’t have access to CU-Online? |
| How do I apply for a loan online? |
| How do I get started with CU-Online? |
| How do I know the CVFCU site is secure? |
| How do I set up Bill Pay? |
| How do I view paid bills? |
| Is my financial or personal information shared with anyone other than CVFCU? |
| What is Bill Pay? |
| Why can’t I access my account using CU-Online? |
| Why can’t I get the specific loan rate I qualify for without applying for a loan? |
| Why can’t I import my transactions from Online Banking into Quicken? |
| Why do I have to enter my password to complete each transaction? |
| Why does CU-Online log off my account after 10 minutes? |
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| How can I access my VISA transaction history? |
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Simply visit eZcardInfo for your transaction history, previous statements and more! If you prefer to access your information by touch tone telephone, call the number listed on the back of your credit card (800/237-6211) for assistance. |
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| How can I check my accounts if I don’t have access to CU-Online? |
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Use CentraLine Phone Access, our automated system to check balances, transfer funds, and a host of other functions. 434/847-7439 or 800/335-0069. |
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| How do I apply for a loan online? |
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Applying for a loan is simple! If you are a member, process your application through CU-Online. Simply follow the prompts starting with the Loans button. Not a member? Click here to Apply Now. |
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| How do I get started with CU-Online? |
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Simply phone the Call Center at 434/528-9016 or 800/335-0069 or visit any branch to set up FREE service and have a Password established. |
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| How do I know the CVFCU site is secure? |
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The CVFCU site is protected by a series of firewalls put in place to maintain your privacy. To determine if a website, or a portion of a web site is secure, look for a padlock icon in the lower right corner of the page. |
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| How do I set up Bill Pay? |
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Click on Pay Bills in CU-Online to Register and choose an account for your bills to be paid from. Click "Add a Payee" to set up payments. |
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| How do I view paid bills? |
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Choose the Additional Functions Button, View History. A list of paid merchants will appear. If you want to see the payment history for a merchant, click on the circle next to it, click on the view button and it will display the payment history for that merchant. |
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| Is my financial or personal information shared with anyone other than CVFCU? |
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Absolutely not. CVFCU does not sell, rent, or lease our members' information to anyone. For further details, please click to refer to our Privacy Policy. |
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| What is Bill Pay? |
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Online Bill Pay is a free service associated with CVFCU checking accounts. Within CU-Online, you can set up payment for an unlimited number of bills. Your Bill Pay Provider will transfer funds from your account electronically or send a check on your behalf. |
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| Why can’t I access my account using CU-Online? |
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Account access is unavailable for a 15-20 minutes nightly for routine maintenance. If you are unable to access your account, please try again after 20 minutes. If you must access your account immediately, please use CentraLine Phone Access. Also, web access is unavailable for a 30 minute period every Wednesday evening for system maintenance. |
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| Why can’t I get the specific loan rate I qualify for without applying for a loan? |
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Loan rates are determined based on a variety of factors including the Loan Amount, the Term of the Loan (how long you have to pay the money back), your Credit History, and your Income. Without this information, we cannot promise you an accurate interest rate. Applying for a loan is simple and you are under no obligation by doing so. Members can apply using the Loans function of CU-Online. Not a member? Click here to Apply Now.
For further assistance please contact us at info@cvfcu.com. When contacting CVFCU, please include your name and member number in the subject line.
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| Why can’t I import my transactions from Online Banking into Quicken? |
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Intuit, the maker of Quicken, has removed the QIF import feature from the latest version of Quicken. At this time, there is no way to easily export transactions for use with Quicken. For further details, visit http://www.intuit.com.
We are sorry for this inconvenience. If you wish to import transactions from Online Banking into Quicken, you must use a version prior to the 2005 release.
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| Why do I have to enter my password to complete each transaction? |
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For the security of your funds, we require you to reenter your password to complete each transaction within CU-Online. This feature allows you to verify that the information you submitted is accurate and assures that no one can take advantage of your account if you have accidentally left your browser open and account active. |
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| Why does CU-Online log off my account after 10 minutes? |
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If there is no activity on your account for 10 minutes, CU-Online will automatically sign off your account to ensure protection of your financial information from other users of the same computer. |
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